Smart Team's Legal Information

The following Terms of Use constitute Smart Team's Billing Policy and apply to ALL Smart Team customers:

Payments

All charges are shown in Ringgit Malaysia (RM). Payments are to be made in Ringgit Malaysia. Smart Team accepts the following types of payment:

Check or Money Order
Credit Card (VISA, MasterCard)
Bank Wire Transfer
Direct Bank-In
Bank Transfer

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Smart Team your credit card information, you authorize Smart Team to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Smart Team's Billing Policy in the TOU. Charges subsequent to your initial order will accumulate in your account until such charges exceed RM50.00. Smart Team will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying Smart Team, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Smart Team offers three Billing Cycles (terms) for hosting charges: Yearly (12 months), 2 Years (24 months) and 3 Years (36 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the yearly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Yearly Billing Cycles.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged monthly. Additional items are non-refundable.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

Smart Team does not mail paper invoices or statements. Statements can be viewed and printed through your Web-based Control Panel. Customers may elect to receive their monthly account billing statement via email. This option may be selected in your Web-based Control Panel.

Fees

Returned (NSF) Checks

Smart Team charges a RM100.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
Credit Card Chargebacks

A RM100.00 chargeback fee will be assessed for each credit card chargeback received by Smart Team.
Bank Wire Payments

Smart Team does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a RM100.00 processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Smart Team or the amount credited to your account will be less than your intended payment.
Reactivation

Customers that wish to reactivate a closed account will be assessed a RM50.05 reactivation fee. A RM300.00 fee will be assessed if Smart Team restores your data files to your reactivated account.
Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a RM50.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
Platform Change

Customers that elect to change plans to a different operating system platform will be charged a RM50.00 platform change fee.
Account Splits and Mergers

Smart Team encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that Smart Team separate one or more plans contained under one account into separate accounts. The fee for this service is RM50.00 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@smartteam.net.

Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Smart Team's Customer Service Team, Monday through Friday, 9:00 A.M. to 6:00 P.M. GMT+8, at +603 4042 6872. Smart Team's customer service representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. International customers may contact Smart Team's Billing Team via email at billing@smartteam.net.

Cancellation requests must be received by Smart Team a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Smart Team. Smart Team is unable to cancel your account effective for a future date. Smart Team will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Smart Team as soon as possible.

Smart Team does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Smart Team's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Smart Team Networks Sdn Bhd reserves the right to cancel any account, at any time, without notice, for any reason Smart Team Networks Sdn Bhd considers appropriate.

30-Day Money Back Guarantee

Each of Smart Team's shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

Credit Card Disputes/Chargebacks

Smart Team has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Smart Team's discretion. A charge of RM100.00 per chargeback will be assessed to all accounts that receive a chargeback.

Billing/Price Changes

Smart Team's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

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