All Web Hosting (Linux and Windows), Ecommerce Web Hosting and Email Hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.
Our refund policy does not apply to any additional items or services; this includes but is not limited to POP accounts, Real Audio®/Video® and MySQL. Also not included are Domain Parking services, Domain Registration and Dedicated services, as well as Reseller programs. No refunds are available after 30 days. In order to cancel service, you must contact Smart Team's Customer Service Team, Monday through Friday, 9:00 A.M. to 6:00 P.M. GMT+8, at +603 4042 6872. Smart Team's customer service representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. International customers may contact Smart Team's Billing Team via email at
billing@smartteam.net.
The 30 day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts. The 30 day money back guarantee does not apply to account renewals.
Accounts cancelled/terminated by Smart Team for violating our
Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.
Please allow 4-6 weeks for refunds of check or money order payments. Additional processing fees apply for T/T refunds.
